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How Preorders Work

By Merab Inyika July 21, 2020

Preorders

Preorders are orders placed on products that have not yet been produced or released. It is a great option for customers to reserve and guarantee shipment upon release of a product. Customers can also benefit from incentives or bonuses placed on products before release. Preorders can be partially paid with customers completing the purchase once the product is released. Here are some of the policies and frequently asked questions on preorders.

What is the main advantage of making a preorder?

There can be multiple preorders on certain products thus their availability can run out even before they are physically available in stock. Preorders, therefore, ensure delivery without bearing the risk of a product running out as soon as its made available.

How do you make payments on preorders?

The total amount on the preorder will be charged before the item is shipped or on delivery.

Cancelation of a preorder.

A preorder item can be canceled by contacting customer care. This can be done within 24 hours after the order is made.

Making changes to a preorder.

It is possible to amend the products included in a preorder based on availability. It is however important to note that these changes should be made within the first 24 hours of placing the order. This gives the manufacturers enough time to produce products based on the demand and duration before the item is released.

How long does it take before preorders are shipped?

The period between when the preorder is made and the, when it is shipped, varies between 48 hours to 74 hours. The product is shipped immediately it is available in the warehouse.

What happens when there is a delay?

The production process is linear and is carried out in a timely manner. However, mistakes and delays are sometimes inevitable. In the unlikely event of a delay, the clients will be contacted by customer care as soon as possible.

Can preorders be combined with in-stock orders?

This is possible both as a single order or as multiple orders. If a single order contains a preorder item, the shipment of the entire order will be put on hold until it is entirely fulfilled.

What happens if there is a change in the price of a preorder product before it is shipped?

In the event that there is an increase or decrease in the price of a preorder product, the client will be notified as soon as possible by customer care.


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